Returns & Refunds

Every LAM ART pair is a piece of Wearable Art — hand-painted and made to order, just for you. Because each order is personalized, please read this policy carefully before you buy.

All sales are final on personalized items

Since every pair is custom-made to your design and cannot be resold, we do not accept returns, refunds, or exchanges for change of mind on personalized or made-to-order products. This is standard for handmade, made-to-order goods.

You approve before we ship — our 2-step co-creation

To make sure you love your shoes, you review the work twice before anything reaches you:

  1. Digital sketch approval — we send a digital sketch of your design. We only begin painting after you approve it.
  2. Finished-photo approval — we send real photos of your finished pair. We only ship after you sign off.

This means the pair you receive is the pair you already approved.

Fit to Perfection guarantee

If you followed our size guide and measured correctly but your shoes still don't fit, we will remake a new pair for you at 50% off. Please contact us within 7 days of delivery with your original measurements.

Damaged or incorrect items

If your order arrives damaged, faulty, or different from the design you approved, contact us within 48 hours of delivery with photos. We will repair, remake, or replace it at no cost to you.

What is not covered

  • Change of mind or buyer's remorse on a personalized item
  • Incorrect sizing when our size guide was not followed
  • Normal wear and tear over time
  • Damage from improper care (see our care guidance in the FAQ)

Cancellations

You may cancel for a full refund within 24 hours of placing your order, as long as we have not yet started your digital sketch. After sketch work begins, the order cannot be cancelled.

Contact

Questions about your order? Reach us through our Contact page and our team will help within 24 hours.